SHIPPING:
Although FedEx is our only shipping option during checkout, we also ship via FedEx, UPS, USPS, and various truck freight companies. Just because our checkout system says your item is shipping via FedEx, it may actually be shipping via another shipping carrier. Transit times vary by shipping and delivery locations. The warehouse from which your order is shipped depends on stock status. All orders are shipped by 'ground' service or equivalent by default. Expedited shipping options may be available - contact us if you require such a service. In most cases we cannot ship to PO Boxes. We ship to billing addresses only. If shipment to an alternate address is necessary, please contact us for an alternate address approval form.
FREE SHIPPING:
Some items may include free shipping. If so, the free shipping only applies to the lower 48 US states. International, Alaska, Hawaii, Puerto Rico, etc are not included in any free shipping offers.
TIME SENSITIVITY:
Orders placed with Upscale Automotive are not assumed to be time sensitive. If you are in a time sensitive situation or will require delivery by a certain date, contact us before ordering so that we can inform you regarding stock status and availability. Otherwise, please expect your order to ship within 14 business days. If an item is backordered or out of stock and there will be a foreseeable delay beyond this period, we will notify you via e-mail and provide the option to cancel unless the item is special order. Placing an order with Upscale Automotive represents your willingness to accept these terms and we cannot cancel an order that is scheduled to ship within the time frame specified here.
OVERSIZE SHIPPING:
Many exterior and oversize items require customized shipping quotes. You will be charged $0.00 for shipping during checking out. We will contact you with actual shipping costs. These shipping costs must be paid within 7 days. Rest assured that we will only charge you for the actual/true shipping amount according to the freight carrier. We do not allow refunds/cancellations if shipping costs are not paid, so please be prepared to remit the correct payment total once contacted or contact us for a shipping quote before placing your order. For truck freight items, you may receive no tracking number at all as the truck freight carrier will typically contact you via phone to arrange delivery.
TRACKING:
You can track your order via the Your Account page. We are usually able to provide you with a tracking number within 72 hours of shipment. Your tracking number(s) will be e-mailed to you by our system as soon as possible once we receive your tracking information from the shipping carrier. We typically receive tracking reports from shipping carriers at the end of each business day. These reports may or may not include your shipment's tracking number. We are not responsible for faulty or delayed tracking numbers. Please understand that not all orders will receive tracking numbers as quickly as others. In some cases, you may receive your item(s) before the tracking number. For truck freight items, you may receive no tracking number at all as the truck freight carrier will typically contact you via phone to arrange delivery.
PAYMENT & ORDERING:
All orders are prepaid. We accept Paypal and Credit Card payment for orders placed on our website. We accept VISA, MasterCard, American Express, and Discover Credit Cards. We do not accept Cash on Delivery (COD). We will only process orders for which correct billing address information is provided. We reserve the right to decline/refund payment if we suspect fraudulent activity. All ordering, price quotes, stock checks, and shipping quotes are conducted online only. We do not accept phone or fax orders.
GIFT CERTIFICATES:
UpscaleAutomotive.com gift certificates are valid for use only at UpscaleAutomotive.com. All terms and conditions apply just as with any other order. Gift certificates expire one year from their date of issue.
E-MAIL NOTIFICATIONS:
Please be sure that your e-mail provider does not block e-mail from 'sales@upscaleautomotive.com' For orders placed through our website, you will automatically receive an order confirmation e-mail including your receipt and order summary. You will also automatically be sent a shipment/tracking notification e-mail once a tracking number is assigned to your order.
PRIVACY & SECURITY:
UpscaleAutomotive.com is secured with a GeoTrust SSL Security Certificate.
Although we must obtain contact information, such as name, address, and e-mail address to process and ship your order, we never sell or share any customer information. We do not utilize or support any type of spyware or adware. We respect the privacy of our customers. Your contact information may be used for customer exclusive promotions and news. UpscaleAutomotive.com is protected with a high quality, high security SSL security certificate for your protection.
BACKORDERS, DISCONTINUED ITEMS, and SPECIAL ORDERS:
Some products may be on backorder at the time of purchase. Please check availability with us before ordering if you are in a hurry or have a deadline. Certain items available on our website may be discontinued and out of stock, in which case we will automatically cancel/refund your order. Some products are special order only and are typically noted as such. If an item is special order, there are no cancellations allowed and the wait may exceed the normal period of 14 business days.
STOCK DISPLAY:
Some items may show in-stock or out-of-stock messages. We do our best to keep our inventory levels updated, however the messages displayed may be incorrect for various reasons. Please feel free to contact us to confirm stock levels before ordering.
INTERNATIONAL ORDERS:
We do sell internationally. Shipping can be usually calculated and checkout completed through our website, however the shipping charges calculated during checkout are an estimate only. Additional shipping charges may apply. If you would like to receive an accurate shipping cost before placing your order, please contact us for a shipping quote. International orders are typically restricted to a minimum of $500. We reserve the right to refuse to ship internationally for any reason. We reserve the right to refuse to ship body components internationally due to high risk of damage. International customers will be responsible for any applicable taxes/duties incurred and we will not mark down invoices, declare shipments as a 'gift', use incorrect harmonizing codes, or any other method to circumvent taxes/duties. We do not allow cancellations, returns, or refunds for international orders. All items are shipped FOB, meaning that the customer assumes ownership once the package is in the carrier's possession. All international orders must be pre-paid and we reserve the right to require payment by Money Order or Cashier's Check.
PRICING:
Pricing quotes on products and shipping are available on our website only. Prices are subject to change without notice. Though we strive to offer competitive pricing for our customers while offering high quality items for our customers. If there is a pricing error, we reserve the right to cancel the order and provide a full refund or provide the option to process additional payment in order for the order to be fulfilled.
PRICE MATCHING:
We will consider properly submitted price-match requests. Price-match requests must be made via our website prior to the order being placed. The price match request must include the item name, part number, advertised competitor's price, valid link to advertised competitor's price, and your e-mail address. Price-matching is not guaranteed and is at the discretion of Upscale Automotive solely. If a price is matched, a coupon/discount code will be sent via e-mail. The pricing posted on our website will not be altered.
COLOR/SIZE/SPEC OPTIONS:
For any applicable item, if we do not receive a color/size/spec choice notification from the customer, we will attempt to contact the customer to find out their preference. If we cannot get in contact with the customer in a reasonable amount of time, we may send a color/size/spec of our choosing or cancel/refund the order.
SALES TAX:
Sales tax is added upon checkout for all South Carolina (SC) customers at the going rate.
PHOTOS:
Photos are picked to most accurately represent the product they describe, however they may be out of date, incorrect, or unavailable. Products may differ from the pictures shown in color or design. All photos are for reference only and are not of the actual item being shipped, therefore differences may exist.
PARTS BROKERAGE:
If there is a product or manufacturer that we do not have listed, inform us about it and we will do our best to find, acquire, and price the product for you.
TYPOGRAPHICAL ERRORS:
We are not responsible for any typographical errors in our listings. These errors are never deliberate and may be in coding, pricing, or description of products. We will correct any errors as soon as we become aware of them.
RETURNS AND CANCELLATIONS:
Returns and cancellations must be authorized by us before they will be accepted. If approved you must receive an RMA number before returning the product and return the product to the return address as instructed. Items returned without consent may be refused and returned to sender or even received into our possession if the incorrect address or RMA number is used or if there is no RMA number used at all. Returns will not be considered for products that are used or products for which installation has been attempted. Returned items must include original packaging, accessories, documentation, and must be in new condition. Returns are not allowed on special order products, electronics, turbos, engine internals, fuel system parts, body components, or exhaust systems in any case. If you receive a part other than the part ordered, let us know as soon as possible and we will do our best to make it right. Customer error, dissatisfaction, change of desire or need, or returns for similar reasons will not be approved. Items in the customer's possession for more than 14 days will not be approved. We do not allow returns for items ordered for test fitment or trial purposes. Returns will not be approved for items ordered for incorrect applications. Returns will not be approved for opened, used, modified, misused, or installed items. All returns and cancellations are at the complete discretion of Upscale Automotive LLC. Returns are subject to a 25% restocking fee and are for store credit ONLY and you are completely responsible for return shipping charges. Refunds are based on the original product price, not including original shipping charges. Cancellations made prior to the 14 business day period stated in these terms are be subject to a 10% cancellation fee.
SHIPPING DAMAGE:
We hold no responsibility or liability for parts damaged in shipment. If a part arrives damaged, please notify the delivery person if possible and do not accept the package. If you are not able to notify the delivery person, please contact us regarding the damage and we will work with the manufacturer and/or shipping carrier to resolve the issue as quickly as possible. We must be contacted via e-mail within 48 hours with a description of the shipping damage as well as pictures. Neither we nor the manufacturer cover return shipping on damaged items requiring a return.
DAMAGED/DEFECTIVE ITEMS:
We are not responsible for damaged or defective items, however we will work with you in such cases to receive manufacturer assistance. We must be contacted via e-mail within 14 days with a description of the issue as well as representative photos in order to help in any way. Once installation has been attempted for a product, we will no longer help to resolve any issue regarding damages. We are not liable for any problems that may result from misuse of products. Anything that may happen to the product once in the customers hands is not our responsibility. We strongly recommend professional installation for the products that we sell. Neither we nor the manufacturer will cover return shipping on damaged or defective items requiring a return.
BODY COMPONENTS:
Body components are commonly known to have fitment issues. This is why we only offer body components of the highest quality and fitment. This does not guarantee that the parts will be a perfect fit. Some modification may be required. For more information on why to buy high quality, more expensive body parts, please contact us and we will be happy to explain the advantages as well as the costs that can be saved overall. If you do not get high quality now, you will pay at the body shop for patching, shaving, drilling, and so on.
Body components usually require truck freight. Please refer to the appropriate section of our terms for more information. Do not sign for or accept ANY body component without inspecting it first. No damage claims can be made once a body component is signed for and delivered.
WARRANTY:
We offer no warranty. Some products may include manufacturer's warranties. Any warranty issues should be handled directly with the manufacturer.
OFF ROAD USE:
Products are for OFF ROAD USE ONLY unless otherwise noted and we are not responsible in any way for illegal road use of those products. Check your local laws regarding such use in your state and city.
INSTALLATION:
We highly suggest professional installation for each and every part we sell. At this time we do not offer installation services. We are not responsible for item condition, use, damage, or any other alteration once installation has begun, been attempted, or been completed in any way.
NEED HELP?
If you have any questions or need advice on parts please contact us. There is an e-mail link available on our contact page in addition to AIM availability. We do our best to help!
Although FedEx is our only shipping option during checkout, we also ship via FedEx, UPS, USPS, and various truck freight companies. Just because our checkout system says your item is shipping via FedEx, it may actually be shipping via another shipping carrier. Transit times vary by shipping and delivery locations. The warehouse from which your order is shipped depends on stock status. All orders are shipped by 'ground' service or equivalent by default. Expedited shipping options may be available - contact us if you require such a service. In most cases we cannot ship to PO Boxes. We ship to billing addresses only. If shipment to an alternate address is necessary, please contact us for an alternate address approval form.
FREE SHIPPING:
Some items may include free shipping. If so, the free shipping only applies to the lower 48 US states. International, Alaska, Hawaii, Puerto Rico, etc are not included in any free shipping offers.
TIME SENSITIVITY:
Orders placed with Upscale Automotive are not assumed to be time sensitive. If you are in a time sensitive situation or will require delivery by a certain date, contact us before ordering so that we can inform you regarding stock status and availability. Otherwise, please expect your order to ship within 14 business days. If an item is backordered or out of stock and there will be a foreseeable delay beyond this period, we will notify you via e-mail and provide the option to cancel unless the item is special order. Placing an order with Upscale Automotive represents your willingness to accept these terms and we cannot cancel an order that is scheduled to ship within the time frame specified here.
OVERSIZE SHIPPING:
Many exterior and oversize items require customized shipping quotes. You will be charged $0.00 for shipping during checking out. We will contact you with actual shipping costs. These shipping costs must be paid within 7 days. Rest assured that we will only charge you for the actual/true shipping amount according to the freight carrier. We do not allow refunds/cancellations if shipping costs are not paid, so please be prepared to remit the correct payment total once contacted or contact us for a shipping quote before placing your order. For truck freight items, you may receive no tracking number at all as the truck freight carrier will typically contact you via phone to arrange delivery.
TRACKING:
You can track your order via the Your Account page. We are usually able to provide you with a tracking number within 72 hours of shipment. Your tracking number(s) will be e-mailed to you by our system as soon as possible once we receive your tracking information from the shipping carrier. We typically receive tracking reports from shipping carriers at the end of each business day. These reports may or may not include your shipment's tracking number. We are not responsible for faulty or delayed tracking numbers. Please understand that not all orders will receive tracking numbers as quickly as others. In some cases, you may receive your item(s) before the tracking number. For truck freight items, you may receive no tracking number at all as the truck freight carrier will typically contact you via phone to arrange delivery.
PAYMENT & ORDERING:
All orders are prepaid. We accept Paypal and Credit Card payment for orders placed on our website. We accept VISA, MasterCard, American Express, and Discover Credit Cards. We do not accept Cash on Delivery (COD). We will only process orders for which correct billing address information is provided. We reserve the right to decline/refund payment if we suspect fraudulent activity. All ordering, price quotes, stock checks, and shipping quotes are conducted online only. We do not accept phone or fax orders.
GIFT CERTIFICATES:
UpscaleAutomotive.com gift certificates are valid for use only at UpscaleAutomotive.com. All terms and conditions apply just as with any other order. Gift certificates expire one year from their date of issue.
E-MAIL NOTIFICATIONS:
Please be sure that your e-mail provider does not block e-mail from 'sales@upscaleautomotive.com' For orders placed through our website, you will automatically receive an order confirmation e-mail including your receipt and order summary. You will also automatically be sent a shipment/tracking notification e-mail once a tracking number is assigned to your order.
PRIVACY & SECURITY:
UpscaleAutomotive.com is secured with a GeoTrust SSL Security Certificate.
Although we must obtain contact information, such as name, address, and e-mail address to process and ship your order, we never sell or share any customer information. We do not utilize or support any type of spyware or adware. We respect the privacy of our customers. Your contact information may be used for customer exclusive promotions and news. UpscaleAutomotive.com is protected with a high quality, high security SSL security certificate for your protection.
BACKORDERS, DISCONTINUED ITEMS, and SPECIAL ORDERS:
Some products may be on backorder at the time of purchase. Please check availability with us before ordering if you are in a hurry or have a deadline. Certain items available on our website may be discontinued and out of stock, in which case we will automatically cancel/refund your order. Some products are special order only and are typically noted as such. If an item is special order, there are no cancellations allowed and the wait may exceed the normal period of 14 business days.
STOCK DISPLAY:
Some items may show in-stock or out-of-stock messages. We do our best to keep our inventory levels updated, however the messages displayed may be incorrect for various reasons. Please feel free to contact us to confirm stock levels before ordering.
INTERNATIONAL ORDERS:
We do sell internationally. Shipping can be usually calculated and checkout completed through our website, however the shipping charges calculated during checkout are an estimate only. Additional shipping charges may apply. If you would like to receive an accurate shipping cost before placing your order, please contact us for a shipping quote. International orders are typically restricted to a minimum of $500. We reserve the right to refuse to ship internationally for any reason. We reserve the right to refuse to ship body components internationally due to high risk of damage. International customers will be responsible for any applicable taxes/duties incurred and we will not mark down invoices, declare shipments as a 'gift', use incorrect harmonizing codes, or any other method to circumvent taxes/duties. We do not allow cancellations, returns, or refunds for international orders. All items are shipped FOB, meaning that the customer assumes ownership once the package is in the carrier's possession. All international orders must be pre-paid and we reserve the right to require payment by Money Order or Cashier's Check.
PRICING:
Pricing quotes on products and shipping are available on our website only. Prices are subject to change without notice. Though we strive to offer competitive pricing for our customers while offering high quality items for our customers. If there is a pricing error, we reserve the right to cancel the order and provide a full refund or provide the option to process additional payment in order for the order to be fulfilled.
PRICE MATCHING:
We will consider properly submitted price-match requests. Price-match requests must be made via our website prior to the order being placed. The price match request must include the item name, part number, advertised competitor's price, valid link to advertised competitor's price, and your e-mail address. Price-matching is not guaranteed and is at the discretion of Upscale Automotive solely. If a price is matched, a coupon/discount code will be sent via e-mail. The pricing posted on our website will not be altered.
COLOR/SIZE/SPEC OPTIONS:
For any applicable item, if we do not receive a color/size/spec choice notification from the customer, we will attempt to contact the customer to find out their preference. If we cannot get in contact with the customer in a reasonable amount of time, we may send a color/size/spec of our choosing or cancel/refund the order.
SALES TAX:
Sales tax is added upon checkout for all South Carolina (SC) customers at the going rate.
PHOTOS:
Photos are picked to most accurately represent the product they describe, however they may be out of date, incorrect, or unavailable. Products may differ from the pictures shown in color or design. All photos are for reference only and are not of the actual item being shipped, therefore differences may exist.
PARTS BROKERAGE:
If there is a product or manufacturer that we do not have listed, inform us about it and we will do our best to find, acquire, and price the product for you.
TYPOGRAPHICAL ERRORS:
We are not responsible for any typographical errors in our listings. These errors are never deliberate and may be in coding, pricing, or description of products. We will correct any errors as soon as we become aware of them.
RETURNS AND CANCELLATIONS:
Returns and cancellations must be authorized by us before they will be accepted. If approved you must receive an RMA number before returning the product and return the product to the return address as instructed. Items returned without consent may be refused and returned to sender or even received into our possession if the incorrect address or RMA number is used or if there is no RMA number used at all. Returns will not be considered for products that are used or products for which installation has been attempted. Returned items must include original packaging, accessories, documentation, and must be in new condition. Returns are not allowed on special order products, electronics, turbos, engine internals, fuel system parts, body components, or exhaust systems in any case. If you receive a part other than the part ordered, let us know as soon as possible and we will do our best to make it right. Customer error, dissatisfaction, change of desire or need, or returns for similar reasons will not be approved. Items in the customer's possession for more than 14 days will not be approved. We do not allow returns for items ordered for test fitment or trial purposes. Returns will not be approved for items ordered for incorrect applications. Returns will not be approved for opened, used, modified, misused, or installed items. All returns and cancellations are at the complete discretion of Upscale Automotive LLC. Returns are subject to a 25% restocking fee and are for store credit ONLY and you are completely responsible for return shipping charges. Refunds are based on the original product price, not including original shipping charges. Cancellations made prior to the 14 business day period stated in these terms are be subject to a 10% cancellation fee.
SHIPPING DAMAGE:
We hold no responsibility or liability for parts damaged in shipment. If a part arrives damaged, please notify the delivery person if possible and do not accept the package. If you are not able to notify the delivery person, please contact us regarding the damage and we will work with the manufacturer and/or shipping carrier to resolve the issue as quickly as possible. We must be contacted via e-mail within 48 hours with a description of the shipping damage as well as pictures. Neither we nor the manufacturer cover return shipping on damaged items requiring a return.
DAMAGED/DEFECTIVE ITEMS:
We are not responsible for damaged or defective items, however we will work with you in such cases to receive manufacturer assistance. We must be contacted via e-mail within 14 days with a description of the issue as well as representative photos in order to help in any way. Once installation has been attempted for a product, we will no longer help to resolve any issue regarding damages. We are not liable for any problems that may result from misuse of products. Anything that may happen to the product once in the customers hands is not our responsibility. We strongly recommend professional installation for the products that we sell. Neither we nor the manufacturer will cover return shipping on damaged or defective items requiring a return.
BODY COMPONENTS:
Body components are commonly known to have fitment issues. This is why we only offer body components of the highest quality and fitment. This does not guarantee that the parts will be a perfect fit. Some modification may be required. For more information on why to buy high quality, more expensive body parts, please contact us and we will be happy to explain the advantages as well as the costs that can be saved overall. If you do not get high quality now, you will pay at the body shop for patching, shaving, drilling, and so on.
Body components usually require truck freight. Please refer to the appropriate section of our terms for more information. Do not sign for or accept ANY body component without inspecting it first. No damage claims can be made once a body component is signed for and delivered.
WARRANTY:
We offer no warranty. Some products may include manufacturer's warranties. Any warranty issues should be handled directly with the manufacturer.
OFF ROAD USE:
Products are for OFF ROAD USE ONLY unless otherwise noted and we are not responsible in any way for illegal road use of those products. Check your local laws regarding such use in your state and city.
INSTALLATION:
We highly suggest professional installation for each and every part we sell. At this time we do not offer installation services. We are not responsible for item condition, use, damage, or any other alteration once installation has begun, been attempted, or been completed in any way.
NEED HELP?
If you have any questions or need advice on parts please contact us. There is an e-mail link available on our contact page in addition to AIM availability. We do our best to help!
