SHIPPING:
Although FedEx is our only shipping option online, we actually ship via FedEx, UPS, USPS, and various truck freight companies. Just because our checkout system says your item is going via FedEx, it might actually be going via another shipping carrier. Shipping commonly takes less than a week but may take up to 3 weeks.
Many exterior items typically ship via truck freight. You will be charged $0.00 for shipping during checking out. We will contact you ASAP with actual shipping costs. These freight costs must be paid for within 14 days so that your order can be processed. Rest assured that we will only charge you for the actual/true shipping amount according to the freight carrier. We do not allow refunds/cancellations if additional shipping costs are not paid, so please be prepared to remit the correct payment total when ordering or contact before ordering for a shipping quote.
The shipping prices quoted online are applicable for the lower 48 US states only. International orders are subject to applicable shipping costs. We may require additional payment for shipping to AK, HI, and other locations such as PR and APO's as well.
PAYMENT:
All sales are prepaid. We will not accept personal checks or CODs. We accept Check/Money Orders, Paypal, Google Checkout, and Credit Card payment for orders placed on our website.
TRACKING:
We are usually able to provide you with a tracking number within 72 hours of shipment. Your tracking number(s) will be e-mailed to you when your order ships. You can track your order via the Your Account page as well.
PRIVACY & SECURITY:
Although we must obtain contact information, such as name, shipping address, and e-mail address to process and ship your order, we never sell or share any customer information. We do not utilize any type of spyware or adware. We respect the privacy of our customers. Your contact information may be used for customer exclusive promotions and news. UpscaleAutomotive.com is protected with a high quality Thawte security certificate for your protection as well. Rest assure that your personal and financial information will remain yours and serve its purpose only to complete orders of your choosing.
UpscaleAutomotive.com is secured with a Thawte SSL.
BACKORDERS and SPECIAL ORDERS:
Most items are processed and on their way within 72 hours. Some products may be on backorder at the time of purchase. Please contact before ordering if you have a deadline or to check on availability. Some products are special order only and are usually noted as such. If an item is noted as special order, there are no cancellations allowed and there may be a considerable wait to receive the item.
INTERNATIONAL ORDERS:
We do sell internationally. If you are interested in ordering an item and you live outside of the United States please contact us for more information. International orders are typically restricted to a minimum of $500. We do not ship body components internationally due to high risk of damage. International customers will be responsible for any applicable taxes or duties incurred. Though we must treat international orders differently, we try to help all of you out who live overseas or across the border.
PRICING:
Prices are subject to change without notice. All sales are final, meaning there are no returns unless we give prior consent. Though we strive to offer competitive pricing for our customers, we only sell high quality items and offer high quality service; we care about our customers. Your business and satisfaction are important to us!
COLOR/SIZE/ETC CHOICES:
If we do not receive a color/size/etc choice notification from the customer, we will attempt to contact the customer 3-5 times to find out their preference. If we cannot get in contact we may send a color/size/etc of our choosing or we will cancel the order.
SALES TAX:
Sales tax is added upon checkout for all SC customers at the going rate.
PHOTOS:
Photos are picked to most accurately represent the product they describe, however they may be out of date or unavailable. Products may differ from the pictures shown.
RARE PRODUCTS:
If there is a product or manufacturer that we do not have listed, inform us about it and we will do our best to find, acquire, and price the product for you.
TYPOGRAPHICAL ERRORS:
We are not responsible for any typographical errors in our listings. These errors are never deliberate and may be in coding, pricing, or description of products. We will correct any errors as soon as we become aware of them.
RETURNS AND CANCELLATIONS:
Returns and cancellations must be authorized by us before they will be accepted. If approved you must receive an RMA number before returning the product. Cancellations will be subject to a 10% fee and returns will be subject to a 25% restocking fee. Returns will not be considered if the products are not in the original packaging or are used. No returns on special order products, electronics, turbos, engine parts, or exhaust systems in any case. If we have made a mistake on your order, let us know as soon as possible and we will do our best to make it right.
DAMAGED GOODS:
We hold no responsibility or liability for defective or damaged parts. Once installation has been attempted or completed for a product, we will no longer help to resolve any issue regarding damages. We are not liable for any problems that may result from improper or risky use of the products we sell. Anything that may happen to the product once in the customers hands is not our responsibility. We strongly recommend professional installation for the products that we sell. Please contact the product's manufacturer with technical and/or damage issues.
BODY COMPONENTS:
Body components are historically known for fitment issues. This is why we only offer body components of the highest quality and fitment. This does not guarantee that the parts will be a perfect fit. Some modification may be required. For more information on why to buy high quality, more expensive body parts, just contact us and we will be happy to explain the costs that can be saved. If you do not get high quality now, you will pay at the body shop for patching, shaving, drilling, and so on.
Body components usually require truck freight. Please refer to the shipping section of our terms.
WARRANTY:
We offer no warranty. Some products may include manufacturer's warranties.
OFF ROAD USE:
Products are for OFF ROAD USE ONLY unless otherwise noted and we are not responsible in any way for illegal road use of those products. Check your local laws regarding such use in your state.
NEED HELP?
If you have any questions or need advice on parts please contact us.There is an e-mail link available on our contact page in addition to AIM availability and other forms of contact including phone and fax. We do our best to help!
Although FedEx is our only shipping option online, we actually ship via FedEx, UPS, USPS, and various truck freight companies. Just because our checkout system says your item is going via FedEx, it might actually be going via another shipping carrier. Shipping commonly takes less than a week but may take up to 3 weeks.
Many exterior items typically ship via truck freight. You will be charged $0.00 for shipping during checking out. We will contact you ASAP with actual shipping costs. These freight costs must be paid for within 14 days so that your order can be processed. Rest assured that we will only charge you for the actual/true shipping amount according to the freight carrier. We do not allow refunds/cancellations if additional shipping costs are not paid, so please be prepared to remit the correct payment total when ordering or contact before ordering for a shipping quote.
The shipping prices quoted online are applicable for the lower 48 US states only. International orders are subject to applicable shipping costs. We may require additional payment for shipping to AK, HI, and other locations such as PR and APO's as well.
PAYMENT:
All sales are prepaid. We will not accept personal checks or CODs. We accept Check/Money Orders, Paypal, Google Checkout, and Credit Card payment for orders placed on our website.
TRACKING:
We are usually able to provide you with a tracking number within 72 hours of shipment. Your tracking number(s) will be e-mailed to you when your order ships. You can track your order via the Your Account page as well.
PRIVACY & SECURITY:
Although we must obtain contact information, such as name, shipping address, and e-mail address to process and ship your order, we never sell or share any customer information. We do not utilize any type of spyware or adware. We respect the privacy of our customers. Your contact information may be used for customer exclusive promotions and news. UpscaleAutomotive.com is protected with a high quality Thawte security certificate for your protection as well. Rest assure that your personal and financial information will remain yours and serve its purpose only to complete orders of your choosing.
UpscaleAutomotive.com is secured with a Thawte SSL.
BACKORDERS and SPECIAL ORDERS:
Most items are processed and on their way within 72 hours. Some products may be on backorder at the time of purchase. Please contact before ordering if you have a deadline or to check on availability. Some products are special order only and are usually noted as such. If an item is noted as special order, there are no cancellations allowed and there may be a considerable wait to receive the item.
INTERNATIONAL ORDERS:
We do sell internationally. If you are interested in ordering an item and you live outside of the United States please contact us for more information. International orders are typically restricted to a minimum of $500. We do not ship body components internationally due to high risk of damage. International customers will be responsible for any applicable taxes or duties incurred. Though we must treat international orders differently, we try to help all of you out who live overseas or across the border.
PRICING:
Prices are subject to change without notice. All sales are final, meaning there are no returns unless we give prior consent. Though we strive to offer competitive pricing for our customers, we only sell high quality items and offer high quality service; we care about our customers. Your business and satisfaction are important to us!
COLOR/SIZE/ETC CHOICES:
If we do not receive a color/size/etc choice notification from the customer, we will attempt to contact the customer 3-5 times to find out their preference. If we cannot get in contact we may send a color/size/etc of our choosing or we will cancel the order.
SALES TAX:
Sales tax is added upon checkout for all SC customers at the going rate.
PHOTOS:
Photos are picked to most accurately represent the product they describe, however they may be out of date or unavailable. Products may differ from the pictures shown.
RARE PRODUCTS:
If there is a product or manufacturer that we do not have listed, inform us about it and we will do our best to find, acquire, and price the product for you.
TYPOGRAPHICAL ERRORS:
We are not responsible for any typographical errors in our listings. These errors are never deliberate and may be in coding, pricing, or description of products. We will correct any errors as soon as we become aware of them.
RETURNS AND CANCELLATIONS:
Returns and cancellations must be authorized by us before they will be accepted. If approved you must receive an RMA number before returning the product. Cancellations will be subject to a 10% fee and returns will be subject to a 25% restocking fee. Returns will not be considered if the products are not in the original packaging or are used. No returns on special order products, electronics, turbos, engine parts, or exhaust systems in any case. If we have made a mistake on your order, let us know as soon as possible and we will do our best to make it right.
DAMAGED GOODS:
We hold no responsibility or liability for defective or damaged parts. Once installation has been attempted or completed for a product, we will no longer help to resolve any issue regarding damages. We are not liable for any problems that may result from improper or risky use of the products we sell. Anything that may happen to the product once in the customers hands is not our responsibility. We strongly recommend professional installation for the products that we sell. Please contact the product's manufacturer with technical and/or damage issues.
BODY COMPONENTS:
Body components are historically known for fitment issues. This is why we only offer body components of the highest quality and fitment. This does not guarantee that the parts will be a perfect fit. Some modification may be required. For more information on why to buy high quality, more expensive body parts, just contact us and we will be happy to explain the costs that can be saved. If you do not get high quality now, you will pay at the body shop for patching, shaving, drilling, and so on.
Body components usually require truck freight. Please refer to the shipping section of our terms.
WARRANTY:
We offer no warranty. Some products may include manufacturer's warranties.
OFF ROAD USE:
Products are for OFF ROAD USE ONLY unless otherwise noted and we are not responsible in any way for illegal road use of those products. Check your local laws regarding such use in your state.
NEED HELP?
If you have any questions or need advice on parts please contact us.There is an e-mail link available on our contact page in addition to AIM availability and other forms of contact including phone and fax. We do our best to help!
